(photo: Michael Appleton/Mayoral Photography Office)
When Jeff Novich wanted to report a honking taxi outside his apartment in 2014, he did what most New Yorkers do when making noise complaints. He filed an online report with 311.
It was the start of an ongoing relationship with the now 16-year-old city service, which in 2018 handled over 20,000 daily phone calls and 3 million individual reports equaling more than 44 million interactions in total. The service’s 400-plus employees handle everything from noise complaints to dispensing daily
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