Online access is key (photo: Michael Appleton/Mayor's Office)
With New York City still in the clutches of the COVID-19 pandemic and the ongoing shift to a more digital world, the city’s Human Resources Administration is continuing its efforts to expand online access to services for low-income New Yorkers.
The shift is meant to improve delivery of services and, more importantly, provide people with flexibility and convenience in accessing benefits, “which means not taking time from work or family,” said Steven Banks, former
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